WARRANTY
How it works
If you encounter a problem with your Dejuno luggage, first identify the issue.
Common warranty claims include defects in materials or workmanship, such as broken handles, malfunctioning zippers, or cracked shells.
To process your warranty claim, we'll need proof of purchase and photos of the damaged item.
Gather your receipt or order confirmation, along with clear images showing the issue.
Fill out the warranty claim form below with your contact information, a description of the issue, and the required documentation.
Once submitted, our customer service team will review your claim and get in touch with you within 3-5 business days to discuss the next steps.
If you encounter a problem with your Dejuno luggage, first identify the issue.
Common warranty claims include defects in materials or workmanship, such as broken handles, malfunctioning zippers, or cracked shells.
To process your warranty claim, we'll need proof of purchase and photos of the damaged item.
Gather your receipt or order confirmation, along with clear images showing the issue.
Fill out the warranty claim form below with your contact information, a description of the issue, and the required documentation.
Once submitted, our customer service team will review your claim and get in touch with you within 3-5 business days to discuss the next steps.
About Our Warranty
Dejuno’s 5-year warranty covers defects in materials and workmanship. This warranty is only valid for the original purchaser and is not transferable. It does not cover normal wear and tear, misuse, or damage caused by airlines or other carriers.
What is Covered:
- Manufacturing defects
- Faulty materials
- Issues with craftsmanship
What is Not Covered:
- Normal wear and tear
- Cosmetic damage
- Damage caused by airlines or other carriers
