Yes! All our products have a 5 year warranty. Please visit our Warranty page for more information.
Dejuno's 5-year warranty covers defects in materials and workmanship, like broken handles, zippers that stop working, or cracked shells. It doesn't cover normal wear and tear, cosmetic damage, misuse, or damage caused by airlines or other carriers. The warranty is for the original purchaser and can't be transferred.
Fill out the warranty claim form on our Warranty page with your order details, a description of the issue, your proof of purchase and clear photos of the damage. Our team will review it and get back to you within 3–5 business days. If your claim is approved, a flat shipping and handling fee applies to the replacement ($10 for backpacks, $35 for luggage and rolling duffels).
Your order ships within 3 business days (Excludes weekends/holidays). As soon as it's on its way, we'll email you a tracking number. Shipping is free on orders of $75 or more.
Good news: every order of $75 or more ships free! Orders under $75 ship for a flat rate of $6.95.
Our products can only be shipped within the continental U.S. If you purchased one of our products from a retailer located outside the continental U.S. and you are also located outside the continental U.S., please contact that retailer directly for further assistance.
Unfortunately, we are unable to ship products to PO, APO, FPO, or DPO boxes.
You have 30 days from delivery to return anything you bought on dejuno.com. Items need to be unused with the original tags attached. Prepaid label is removed from the refund. Final sale items can't be returned, but they're still covered by our 5-year warranty. Bought from another store? Their return policy applies. You can find more details about your returns at our Refund Policy page.
Email us at info@dejuno.com within 30 days of delivery with your order number and the item you're returning. Once your return is approved, we'll send you a prepaid return label and packing instructions. Prepaid label is removed from the refund. Please don't ship anything back before your return is approved.
Once your return arrives and passes inspection, we'll email you to confirm. Your refund goes back to your original payment method within 10 business days, minus the prepaid label. Your bank may need a few extra days to post it.
We don't offer exchanges. If you'd like a different color or model, return your item for a refund and place a new order.
Email info@dejuno.com right away with your order number and a photo, and we'll make it right.
All of our products that are sold in sets of multiple sizes can be nested. The majority of our suitcases will include a carry-on, mid-size suitcase, and large check-in suitcase.
Dimensions are provided for every product listed on our website. Please visit your luggage’s product page to find the height, width, depth, and weight of your luggage.
Every product listed on our website provides the dimensions of that product as well as an Airline Compatibility checklist. Most major airlines will be listed. If a checkmark is noted next to your airline, that particular product should be compatible with your airline’s luggage allowance. However, we highly recommend you check your airline’s baggage restrictions directly on their website for their most up to date regulations.
Please visit our Wholesale page and fill out the Wholesale Inquiry Form. A representative will contact you as soon as possible and provide additional information.
Please fill out our Contact form with your name, email, and the reason why you want to reach out to us, and a representative will get back to you as soon as possible.