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How it works
All products by Dejuno Corporation are guaranteed against manufacturing defects in material and workmanship for a period of five years starting from the date of purchase. In the unlikely event that a product is defective, Dejuno Corporation will, at its discretion, replace a product with an identical or similar product.
What is Covered
- Manufacturing defects
- Cracks or breaks in the shell
- Wheels, handles, or telescoping handles that break off and are no longer usable
- Zippers that can no longer be opened or closed
- Fabric tears that render the product non-functional
- Faulty locks that do not open when set to the default 0-0-0 lock combination when received
What is Excluded
- Cosmetic damage: Non-functional changes in the appearance of the product that occur during normal handling of luggage
- Accidental damage from misuse, neglect, and/or abuse
- Normal wear and tear to body, wheels, handles, and other moving parts
- The inability to remember custom lock combination
- Loss or damage to product contents such as but not limited to electronics, phones, and keys
- Third party mishandling including but not limited to airlines and hotels, damage during transport, and damage due to extreme conditions
What is Covered
- Manufacturing defects
- Cracks or breaks in the shell
- Wheels, handles, or telescoping handles that break off and are no longer usable
- Zippers that can no longer be opened or closed
- Fabric tears that render the product non-functional
- Faulty locks that do not open when set to the default 0-0-0 lock combination when received
What is Excluded
- Cosmetic damage: Non-functional changes in the appearance of the product that occur during normal handling of luggage
- Accidental damage from misuse, neglect, and/or abuse
- Normal wear and tear to body, wheels, handles, and other moving parts
- The inability to remember custom lock combination
- Loss or damage to product contents such as but not limited to electronics, phones, and keys
- Third party mishandling including but not limited to airlines and hotels, damage during transport, and damage due to extreme conditions
Transportation companies have their own liability guidelines and claim processes that govern their responsibility for any potential damages.
For more information on your specific case, please visit these links:
Airline Damages: https://www.transportation.gov/lost-delayed-or-damaged-baggage
TSA Damages: https://www.tsa.gov/travel/passenger-support/claims
Cruise Damages: Norwegian Cruise Lines | Carnival Cruise Lines
How it Works
1. Submit Your Claim
- Please fill out the form below.
- *We recommend reaching out 2-3 weeks prior to travel. Our replacement orders are subject to standard processing and shipping times.
2. Warranty Claim Review
- Within 24-48 hours, our service team will review the information you provided and determine the best next steps to fix any issues.
- *Our team will reach out if any additional information is required to complete the warranty claim process.
3. Receive Your Replacement
- After we review and approve your claim, we will send an identical or comparable product of equal or greater value.
- *Dejuno Corporation reserves the right to make the final decision on all warranty claims.
Please Note
- Our warranty policy only applies to the first purchaser or gift recipient of the product.
- We do not offer refunds, replacement parts, or repairs for any defective products.
- A clear photo of the damage and a copy of proof of purchase are required to file a claim.
- All products only qualify for a one-time warranty replacement within the 5 year time period from the date listed on proof of purchase.
- After the warranty claim is completed and you receive your replacement, the warranty does not extend to the replacement.
- Replacements can not be exchanged. All final replacement luggage is approved by the customer and can not be changed once shipped.
- Please inspect replacements within 30 days of receiving. If damage is reported after 30 days, the one-time replacement policy stands.
- Warranty replacements cannot be delivered to PO boxes or addresses outside the continental US.
If a warranty claim is approved, the warranty claimer is responsible for providing a flat fee at their own expense for shipping and handling.
- Luggage & Rolling Duffels: $35
- Backpacks: $15
Proof of purchase may come in the form of gift receipt, store receipt, online order confirmation, or bank statement that shows date of purchase and purchase location. If proof of purchase can not be provided, warranty claim can not be filed.
We will do our best to provide an identical replacement of your luggage. If an identical replacement isn’t available, we will offer a similar product of equal or greater value. All replacements are approved by the customer before shipping.
Registration of a product is not necessary after purchase to qualify for the 5-year warranty. We just ask that you keep proof of purchase and original tags. Proof of purchase is required to file a claim within the 5-year warranty time frame.
Unfortunately, we are unable to provide replacement parts. If you are interested in purchasing spare parts, please check with your local or online luggage retailers and luggage repair shops.
Upon receiving your replacement luggage, please open and inspect the product to make sure it has arrived in good condition. You have up to 30 days from receiving your replacement to let us know if it has arrived damaged. Please contact us immediately if damage occurs within the first 30 days. After 30 days, the one-time replacement policy stands, and we will not be able to provide any additional replacements.